D-23
Cisco Wireless LAN Controller Configuration Guide
OL-17037-01
Appendix D Troubleshooting
Troubleshooting CCXv5 Client Devices
Step 11 To send a message to the client, enter this command:
config client ccx send-message client_mac_address message_id
where message_id is one of the following:
• 1 = The SSID is invalid.
• 2 = The network settings are invalid.
• 3 = There is a WLAN credibility mismatch.
• 4 = The user credentials are incorrect.
• 5 = Please call support.
• 6 = The problem is resolved.
• 7 = The problem has not been resolved.
• 8 = Please try again later.
• 9 = Please correct the indicated problem.
• 10 = Troubleshooting is refused by the network.
• 11 = Retrieving client reports.
• 12 = Retrieving client logs.
• 13 = Retrieval complete.
• 14 = Beginning association test.
• 15 = Beginning DHCP test.
• 16 = Beginning network connectivity test.
• 17 = Beginning DNS ping test.
• 18 = Beginning name resolution test.
• 19 = Beginning 802.1X authentication test.
• 20 = Redirecting client to a specific profile.
• 21 = Test complete.
• 22 = Test passed.
• 23 = Test failed.
• 24 = Cancel diagnostic channel operation or select a WLAN profile to resume normal operation.
• 25 = Log retrieval refused by the client.
• 26 = Client report retrieval refused by the client.
• 27 = Test request refused by the client.
• 28 = Invalid network (IP) setting.
• 29 = There is a known outage or problem with the network.
• 30 = Scheduled maintenance period.
• 31 = The WLAN security method is not correct.
• 32 = The WLAN encryption method is not correct.
• 33 = The WLAN authentication method is not correct.
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