Cisco 7906G Administration Guide

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
7-10
Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1
OL-11515-01
Failed The phone attempted an
802.1X transaction but
authentication failed.
Authentication typically fails for of one of the
following reasons:
• No shared secret is configured in the
phone or authentication server.
• The shared secret configured in the phone
and the authentication server do not
match.
• Phone has not been configured in the
authentication server.
For more information, see the “802.1X
Authentication and Status” section on
page 4-36.
File auth error An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from
the Cisco
Unified CallManager database
using Cisco
Unified CallManager
Administration. Then add the phone back
to the Cisco
Unified CallManager
database using
Cisco
Unified CallManager
Administration.
• There is a problem with the CTL file and
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
File not found The phone cannot locate on the
TFTP server the phone load
file that is specified in the
phone configuration file.
Make sure that the phone load file is on the
TFTP server and that the entry in the
configuration file is correct.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued)
Message Description Possible Explanation and Action

Cisco 7906G Specifications

General

Brand	Cisco
Model	7906G
Category	IP Phone
Language	English