Troubleshooting
Cisco Small Business ATA Administration Guide 225
C
Q. Im trying to access the ATA administration web server, but I do not see the
login screen. Instead, I see a screen saying, 404 Forbidden.
A. If you are using Windows Explorer, perform the following steps until you see the
administration web server login screen (Mozilla requires similar steps).
1. Click . Make sure is NOT checked.
2. Press CTRL + F5. This is a hard refresh, which forces Windows Explorer to load
new webpages, not cached ones.
3. Click Tools. Click Internet Options. Click the Security tab. Click the Default
level button. Make sure the security level is Medium or lower. Then click the OK
button.
Q. How do I save my current configuration?
A. Currently, the only way is to do HTTPGET from an HTTP client, from which you
get the entire HTML page. Alternatively, from your browser you can select
> > from any of the administration web server pages. Do this in
Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our
support team when you have a problem or technical question.
Q. How do I debug my ATA device? Is there a syslog?
A. The ATA devices send out debug information via syslog to a syslog server. The
ports can be configured (by default the port is 514).
1. Make sure you do not have firewall running on your PC that could block port 514.
2. On the administration web server System tab, set as the IP
address and port number of your syslog server. Note that this address has to
be reachable from the ATA device.
3. Also, set to
You do not need to change the value of the
parameter.
4. To capture SIP signaling messages, under the Line tab, set to
.
The file output
is sysl
og.<por
tnum>
.log (f
or the defa
ult por
t set
ting,
syslog.514.log).
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