C
Cisco Small Business ATA Administration Guide 224
Troubleshooting
This appendix provides solutions to problems that may occur during the
installation and operation of the ATA devices.
NOTE If you can't find an answer here, visit www.cisco.com/en/US/products/ps10024/
tsd_products_support_series_home.html
Q. I want to use a different computer to access the administration web server.
The address I entered did not work.
A. Use the Interactive Voice Response Menu to find out the Internet IP address.
Follow these steps:
1. Use a telephone connected to the Phone 1 port of the ATA device.
2. Press **** (in other words, press the star key four times).
3. After the greeting plays, press 110#.
4. Write down the IP address as it is announced.
5. Press 7932#.
6. Press 1 to enable WAN access to the administration web server.
7. Open the web browser on a networked computer.
8. Start Internet Explorer and enter the IP address of the ATA device.
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