Configuring Voice Services
Using a FAX Machine
Cisco Small Business ATA Administration Guide 52
4
STEP 5 If faxes fail consistently, capture a copy of the web interface settings by selecting
Save As > Web page, complete from the administration web server page. You
can send this configuration file to Technical Support.
STEP 6 Enable and capture the debug log. For instructions, refer to Appendix C,
Troubleshooting..
NOTE You may also capture data using a sniffer trace.
STEP 7 Identify the type of fax machine connected to the ATA device.
STEP 8 Contact technical support:
If you are an end user of VoIP products, contact the reseller or Internet
telephony service provider (ITSP) that supplied the equipment.
If you are an authorized Cisco partner, contact Cisco technical support.
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