Troubleshooting
Internet Connection
Cisco SA500 Series Security Appliances Administration Guide 219
A
Symptom: The security appliance still cannot obtain an IP address from the ISP.
Recommended action:
STEP 1 Click Networking > WAN > IPv4 Config.
STEP 2 Ask your ISP the following questions:
• Is a login required for your Internet connection? If so, which type? On the
IPv4 WAN Configuration page, check the box for Internet Connection
Requires a Login. Choose the correct ISP Connection Type, and then enter
the account information as specified by the ISP (User Name, Password, and
Secret, if applicable).
• Does your ISP checks for your PC's hostname? If yes, in the User Name
field, enter the PC hostname that is required for your ISP account.
• Is your ISP expecting you to login from a particular Ethernet MAC address?
If yes, in the Router’s MAC Address area, choose Use this MAC Address
for the MAC Address Source, and then enter the required MAC address in
the field provided.
Symptom: The security appliance can obtain an IP address, but PC is unable to
load Internet pages.
Recommended action:
STEP 1 Ask your ISP for the addresses of its designated Domain Name System (DNS)
servers. Configure your PC to recognize those addresses. For details, see your
operating system documentation.
STEP 2 On your PC, configure the security appliance to be its TCP/IP gateway.
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