Introduction
1-10 Operator's Manual
1.6
Use of the Product
Do not use this product if it is found defective in any way; contact the Covidien customer service
department for repair or replacement. If the INVOS™ system is not operated, maintained, and
repaired in compliance with this manual (including product inserts and warnings), it will not func-
tion as described. The user is responsible for operating and maintaining the INVOS™ system
according to instructions outlined in this manual. The manufacturer (Covidien) is not responsible
for injury or losses if the INVOS™ system is not used in compliance with instructions.
1.7 Customer Inquiries
For any questions regarding INVOS™ system safety and effectiveness or any other information,
please contact the Covidien customer service department.
1.7.1 Service and Repair
If the INVOS™ system fails to operate as stated, it should be taken out of service immediately (see
section 9.8 Troubleshooting Techniques).
Caution:
Do not attempt to perform any service or tamper with the warranty seal unless you have been
authorized in writing by Covidien. Repairs made by anyone not authorized by Covidien during the
warranty period will void the product warranty.
For troubleshooting assistance, contact Covidien’s customer service department at 800 635 5267,
Customer. Service-RMS@Covidien.com, www.covidien.com, or via an authorized repair represen-
tative.
If the problem cannot be solved via phone or online, perform the following steps to return the
unit for service:
1. Obtain a return material authorization (RMA) number by contacting a Covidien customer service rep-
resentative (see section 1.7 Customer Inquiries).
2. When returning an INVOS™ system, ship it prepaid, in the original container as received. It is important
to use the original container and packing material to prevent damage to the INVOS™ system in ship-
ping.
Covidien llc
15 Hampshire Street
Mansfield, MA 02048 USA
Phone: 800 635 5267
Web: www.covidien.com
Email: Customer.Service-RMS@Covidien.com
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