Troubleshooting Manual D900
49-MD900EN05
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6.5. TROUBLESHOOTING
DIBAL D-900 scales carry out a test to check for anomalies whenever they are started up, error
messages being emitted by the scale if any are detected.
Below is a list of the more frequent problems and error messages as well as how to tackle the said
problems.
6.5.1.Problems with weighing
The following problems and error messages may arise with regard to weighing.
ZERO ERROR
Ensure the weighing plate is free.
Ensure no object is in contact with the plate.
THE SCALE BLOCKS
Keeping the plate empty, turn the scale off and then on.
THE SCALE DOES NOT WEIGH CORRECTLY
Check the plate and the base, and turn the scale off and on again.
THERE IS NO WEIGHT ON THE PLATE AND YET THE WEIGHT VALUE IS NOT ZERO
Press the zero setting key
THE WEIGHT IS NEGATIVE
Restart the scale, making sure that the weighing plate is empty.
6.5.2.Communication errors
The main problems and error messages referring to communication continue:
COMMUNICATIONS ERROR
Ensure the scale is correctly addressed. If it is working as a scale without communication with other
scales, ensure it has been set up as a master (see paragraph 5.1.1.1 Master & Slaves Settings).
If it is connected to another scale, check:
- That there is only one master scale in the entire section.
- That there is only one address for all the slaves within the same section.
- That the communication leads are connected correctly.
THERE IS NO COMMUNICATION BETWEEN THE SCALE AND THE COMPUTER
Check the connections in the scales
Check the Ethernet communication in paragraph 5.3 Ethernet communication parameters.
THERE IS NO COMMUNICATION BETWEEN SCALES
Check the connections in the scales
Check the set-up and address of the MASTER/SLAVES scale in paragraph 5.1.1.1 Master & Slaves
Settings.
6.5.3.Printing Problems
The following problems and error messages may arise in relation to the printing of receipts and self-
adhesive labels:
THE QUALITY OF THE PRINTING IS NOT UP TO STANDARD
Adjust the parameters for contrast in the printer in paragraphs 3.8.2.8 Other Labeler Settings
(labeler) and 3.9.3 Receipt Printing (Receipt).
Wipe the thermal head with a dry cloth.
THE RECEIPT IS NOT FULLY PRINTED
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