Dibal D900 Series - 6.5.4.Problems with the screen; 6.5.5.Problems with the Touch Screen; 6.5.6.Programming Problems

Manual D900 Troubleshooting
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 Set the parameter END OF RECEIPT LINES (see paragraph 3.9.2.3 Lines end of ticket at a value
other than zero.
THE LABEL IS NOT PRINTED
 Register the sales assistants (see paragraph 3.2.1 Quick Vendors Creation).
 Check that the selected article is registered.
 Check that the labeling machine is correctly set-up (see paragraph 3.8.2 Labeler Settings).
 Check that the self-adhesive label paper is correctly in place.
THE LABEL IS NOT PRINTED IN THE REQUIRED FORMAT
 Check the label format and size (see paragraph 3.8 Label).
THE EURO FIELD IS EITHER INCORRECT OR FAILS TO APPEAR
 Check paragraph 3.9 Receipt.
 Check that the label format incorporates the sections dealing with the Euro (see paragraph 3.8.1.1
Program Label Formats).
 Check the current phase of the EURO (Technical Menu  Application  Euro Stage).
LABEL ERROR
 Replace the reel of self-adhesive labels with a new one.
PAPER ERROR
 Change the thermal paper reel.
6.5.4.Problems with the screen
The following problems may arise in relation to the display:
THE SALES ASSISTANTS’ KEYS ARE NOT SHOWN
 Program the vendors (see paragraph 3.2.1. Quick Vendors Creation).
 Verify that the programmed vendors are configured as visible (see paragraph 3.2.2 Vendors
Edition).
THE SECTION KEYS ARE NOT SHOWN
 Program the sections (see paragraph 3.4.1 Sections).
 Verify that the programmed sections are assigned to a section key in the display (see paragraph
3.7.2.4. User Display Configuration, Sections).
6.5.5.Problems with the Touch Screen
In the case of having problems with the touch screen:
TOUCH SCREEN CALIBRATION
 Normal calibration: go to Technical Menu  Components  Touch Screen  Touch Calibration.
Follow the steps displayed on the screen.
 Emergency calibration: switch on the scale and when the message PUSH TO ENTER LOADER
appears, press and hold the display for 10 seconds. Follow the steps displayed on the screen.
6.5.6.Programming Problems
The following difficulties may arise when trying to program the scale:
THE SCALE CANNOT BE PROGRAMMED
 Ensure the scale is set up as a MASTER (see paragraph 5.1.1.1 .Master & Slaves Settings).
 Ensure the function you wish to program is activated in the Technical Menu.
If the problem is not solved by following these different possible solutions, consult your DIBAL Dealer to
obtain the available resources for the support and maintenance of the scale.