Troubleshooting Resources
Digi TransPort User Guide 803
Troubleshooting Resources
There are several resources available to you for support of your Digi product or resolving
configuration difficulties at Digi’s Support site, http://www.digi.com/support
On Digi’s Support site, you can access:
• Digi’s Support knowledge base
• Digi TransPort support documents
• If the knowledge base or support forums do not have the information you need, fill out an
Online Support Request via: https://mydigi.secure.force.com/customers/. You will need to
create a user account if one is not already set up.
When submitting a support request, please include a copy of the debug.txt file from the device’s
flash. This will greatly improve the quality of the initial response you receive. It will help the Digi
Support team to provide accurate answers to your queries.
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