Alarms and faults
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Ŷ Troubleshooting
Introduction
The tables shown in this section consist of two columns:
Ƒ Problems noted by the operator or displayed by the printer,
Ƒ Remedies
Each problem is identified by number, which is shown in bold in the table.
Different "remedies" are shown for each of the problems.
When the preliminary checks have been completed, apply the first remedy shown for the
situation described. Apply the next remedy if the problem persists, and so on.
When you have corrected the fault condition, press the
key to clear it from memory.
When starting printer
Problems
Remedies
1- Green AC power supply indicator light off. 1a- Check main power supply cable connections.
1b- Change main 4A time-delay fuse (see
corresponding procedure).
2- Operator interface display off. Printer
starts.
2a- Shut down the printer and restart.
2b- The problem is on the front panel board.
Contact Markem-Imaje Technical Assistance.
3- Operator interface indicator lights and
display off.
The printer doesn't start.
or
Operator interface indicator lights and display
light up and stay on.
The printer doesn't start.
3a- Shut down the printer and restart.
3b- Check the power supply voltage status LEDs on
the main board.
- If only two LEDs are on, the problem is with the
power supply module.
Contact Markem-Imaje Technical Assistance.
- If all the LEDs are on, the problem is with the main
board or the motor control board. Contact Markem-
Imaje Technical Assistance.
4- Red alarm/fault indicator lights on.
4a- Press
to run self-diagnostics.
5- Lost memory. 5a- Re-program the printer then contact Markem-
Imaje Technical Assistance.
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