113Installation and Service Guide: Color Controller E-85
Troubleshooting
Startup (continued)
System does not immediately
respond before the Windows
logo screen.
One of the following:
• Corrupt system software
• Faulty hard disk drive
• Faulty motherboard
1 Recheck all cables and connections.
2 Restore the backup, or reinstall system software
3 If the problem persists, check for a faulty hard disk
drive.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a hard disk
drive description appears next to the Port-01, Port-02,
and Port-03 entries, all three hard disk drives are good.
If “No device detected” appears next to:
• Port-01, the 500GB hard disk drive in the top slot of
the chassis may be faulty.
• Port-02, the 2TB hard disk drive in the middle slot
may be faulty.
• Port-03, the 2TB hard disk drive in the bottom slot
may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
4 If the problem persists, replace the motherboard (see
page 56).
If replacing the motherboard does not correct the
problem, make sure you reinstall the old board in
the E-85.
System hangs and displays
the message:
Operating system not found.
Hard disk drive data cables are faulty,
loose, or improperly connected.
Check and reseat the data cables to the hard disk
drives.
Make sure that each cable is connected to the correct
hard disk drive, and to the correct SATA connector on
the motherboard (see page 46).
Symptom Possible cause Suggested action
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