EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 79
Confidential
Scan to Network
Folder
Single Size exceeded Notifies that the upper limit of the storage destination capacity has been
reached.
Secure enough storage area in the storage destination.
Alternatively, set the resolution and compression rate
to a lower value so that the size of the scan data
reduces.
Multiple Size exceeded Notifies that the upper limit of the storage destination capacity has been
reached.
Display the number of pages that were successfully saved.
Secure enough storage area in the storage destination.
Alternatively, either reduce the number of drafts, or set
the resolution and compression rate to a lower value so
that the size of the scan data reduces.
Insufficient memory Notifies that the execution memory is insufficient, and asks the user to
check jobs that are running simultaneously.
Wait for the simultaneously running jobs to complete,
and then try again.
Invalid destination The user is asked to check the storage destination, user name, and
password settings.
Set the following storage destination settings
correctly:
Communication mode, folder path, user name,
password, port number
Addition limit exceeded Notifies that the number of drafts that can be read has reached the upper
limit.
Send or save the scanned file, and scan the remaining
drafts as another job.
Scan to Cloud
NW rebooting Notifies that a re-connection to the network is in progress. Wait for a while and then try again.
Communication error The user is asked to check the network connection. Check the removal and connection of LAN.
If the address settings are different, change them.
In the case of a specific PC, check the security
settings, etc.
If the error occurs from multiple PCs, check the
server, hub, and router.
Not logged in Notifies that communication with the server has failed. Wait for a while and then try again.
Check the network connection.
Service not registered Notifies that the printer is not registered in the Epson Connect service. Register the printer in the Epson Connect service.
Service stopped Notifies that the Epson Connect service is set to Pause. Enable the service in the Epson Connect settings in
Setup.
Destination not registered Notifies that the destination has not been registered. Register the destination in Epson Connect service.
Destination not selected The user is asked to select the destination. Set the destination.
Size exceeded Notifies that the size that can be sent to the server has been exceeded. Reduce the number of drafts and then try again.
Invalid destination Notifies that the selected destination has been changed on the server. Re-select the destination.
Other (sending error) Notifies that some error has occurred. Resend.
Addition limit exceeded Notifies that the number of drafts that can be read has reached the upper
limit.
Send or save the scanned file, and scan the remaining
drafts as another job.
Table 4-1. Normal errors
Category Error name Error details Error solution
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