EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 78
Confidential
Scan to Email Insufficient memory Notifies that the execution memory is insufficient, and asks the user to
check jobs that are running simultaneously.
Wait until other ongoing jobs are finished.
Email server not set Notifies that mail server settings have not been performed. Perform mail server settings.
No connection to email server Notifies that connection with the mail server has not been checked. Establish a connection to the mail server.
Addition limit exceeded Notifies that the number of drafts that can be read has reached the upper
limit.
Send or save the scanned file, and scan the remaining
drafts as another job.
Scan to Network
Folder
Missing input items The user is asked to enter the missing items. Set the storage destination.
Scanning disabled
(TIFF (Multi)/Color)
Notifies that only monochrome start is enabled for TIFF (multi). Either run in monochrome, or select TIFF (single).
DNS error The user is asked to check the DNS setting.
When the destination host name is invalid (such as when the host
name is not registered in the DNS server, etc.)
The server is in either the sleep mode or dormant state (network
communication cannot be performed)
Check the DNS settings of the printer.
Check the DNS server settings.
Check if the host name specified in the address book
is matching.
Re-run after setting the server to the normal state
from the sleep or dormant state.
Authentication error The user is asked to check the storage destination, user name, and
password settings.
Set the following storage destination settings
correctly:
Communication mode, folder path, user name,
password, port number
Communication error The user is asked to check the network connection. Set the following storage destination settings
correctly:
Communication mode, folder path, connection
mode, port number
Make sure the network cable is physically
connected.
Check the network setting related items.
IP address, subnet mask, and default gateway
Check the access point settings.
Check the firewall settings.
Check the server (possibility of server being down).
File name duplicated The user is asked to change the file name. Delete the file with the same name, or change the file
name prefix in File Settings.
Table 4-1. Normal errors
Category Error name Error details Error solution
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