Epson WF-C5790 User Manual

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 77
Confidential
Scan to Email Address not entered The user is asked to enter the destination. Enter the destination.
DNS error The user is asked to check the DNS setting.  Check the DNS settings of the printer.
 Check the DNS server settings.
 Check if the host name specified in the address book
is matching.
 Re-run after setting the server to the normal state
from the sleep or dormant state.
Authentication error The user is asked to check the authentication settings and account
settings.
 Check the authentication method.
 Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the account name.
 Check the password.
Communication error The user is asked to check the network connection.  Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the network setting related items.
IP address, subnet mask, and default gateway
→ Perform email server connection diagnosis
(Scan to Email function only)
 Check that the network cable is physically
connected.
 Check whether or not the address is correct.
 Check the access point settings.
 Check the firewall settings.
 Check the server (possibility of server being down).
Single Size exceeded Notifies that the upper limit of the size has been reached. Increase the Attached File Max Size setting in the scan
settings.
Lower the scanning resolution or increase the
compression ratio to reduce the size of the scanned
image.
Multiple Size exceeded Notifies that the upper limit of the size has been reached. Also, it is
displayed that either transmission of the part that has not reached the
upper limit, or cancellation of the job can be selected.
Increase the Attached File Max Size setting in the scan
settings.
Lower the scanning resolution or increase the
compression ratio to reduce the size of the scanned
image.
Table 4-1. Normal errors
Category Error name Error details Error solution

Epson WF-C5790 Specifications

General

Print Resolution	4800 x 1200 dpi
Duplex Printing	Yes
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 45, 000 pages
Display	4.3" color touchscreen
Functions	Print, Copy, Scan, Fax
Output Capacity	150 sheets
Scan Resolution	1200 x 2400 dpi
ADF Capacity	50 sheets
Ink Type	DURABrite Ultra pigment ink
Ink Cartridge Configuration	4 individual ink cartridges (Black, Cyan, Magenta, Yellow)
Print Technology	PrecisionCore
Print Speed (Black)	24 ppm (ISO)
Print Speed (Color)	24 ppm (ISO)
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile Printing	Apple AirPrint, Google Cloud Print
Scanner Type	Color flatbed
Fax Speed	33.6 Kbps
Paper Sizes	A4, A5, A6, B5, Letter, Legal, Executive