7.6 Inquiries about Product and Guarantee
7-11
Chapter 7 MAINTENANCE AND INSPECTION
iv) Concerning Fuji's programmable products, the breakdown was caused by a program other
than a program supplied by this company, or was resulted from using such a program.
v) The breakdown was caused by disassembly, modifications or repairs performed by a party
other than Fuji Electric.
vi) The breakdown was caused by improper maintenance or replacement of consumables, etc.
that are specified in the instruction manual or catalog, etc.
vii) The breakdown was caused by a scientific or technical problem that was not foreseen
when making practical application of the product at the time it was purchased or delivered.
viii) The product was not used in the manner the product was originally intended to be used.
ix) The breakdown was caused by a reason which is not this company's responsibility, such
as natural disaster or other accidents.
(2) Furthermore, the warranty specified herein shall be limited to the purchased or delivered
product alone.
(3) The upper limit for the warranty range shall be as specified in item (1) above, and any
damages (damage to or loss of machinery or equipment, or lost profits from the same, etc.)
consequent to or resulting from breakdown of the purchased or delivered product shall be
excluded from coverage by this warranty.
1)-3 Trouble diagnosis
As a rule, the customer is requested to carry out a preliminary trouble diagnosis. However, at the
customer's request, this company or its service network can perform trouble diagnosis on a
chargeable basis. In this case, the customer is asked to assume the burden for charges levied in
accordance with this company's fee schedule.
2) Exclusion of liability for loss of opportunity, etc.
Regardless of whether a breakdown occurs during or after the free of charge warranty period, this
company shall not be liable for any loss of opportunity, loss of profits, or damages arising from special
circumstances, secondary damages, accident compensation to another company, or damages to
products other than this company's products, whether foreseen or not by this company, which this
company is not responsible for causing.
3) Repair period after production stop, spare parts supply period (holding period)
Concerning models (products) which have gone out of production, this company will perform repairs for
a period of 7 years after production stop, counting from the month and year when the production stop
occurs. In addition, we will continue to supply the spare parts required for repairs for a period of 7 years,
counting from the month and year when the production stop occurs. However, if it is estimated that the
life cycle of certain electronic and other parts is short and it will be difficult to procure or produce those
parts, there may be cases where it is difficult to provide repairs or supply spare parts even within this
7-year period. For details, please confirm at our company's business office or our service office.
4) Transfer rights
In the case of standard products which do not include settings or adjustments in an application program,
the products shall be transported to and transferred to the customer and this company shall not be
responsible for local adjustments or trial operation.
5) Service contents
The cost of purchased and delivered products does not include the cost of dispatching engineers or
other service costs. Depending on the request, these can be discussed separately.
6) Applicable scope of service
Contents described above shall be assumed to apply to transactions and use of the product within
Japan. Consult the local supplier or Fuji separately for transactions and use outside Japan.
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