17 Problem Solving
304
The machine does not display the Finisher/
Stapler option.
• Check that the cables from the finisher are
securely connected to the machine.
• Slide the finisher into its correct position.
• The machine configures itself when
additional options are attached.
The machine does not accept documents into
memory.
• Check with the System Administrator
about available memory.
• If the memory is almost full, print and
delete unnecessary files.
The machine displays a memory full error
message.
• Check with the System Administrator
about available memory.
• Divide the remaining pages of the job into
several small jobs and run the job again.
The machine displays a tray fault. • Follow the steps below.
1. Open the paper tray.
2. Move the paper tray guides away from the
paper.
3. Move the paper tray guides against the
paper so that they are just touching the
paper.
4. Power the machine off and then on.
Deformed transparencies • Check that [Transparency] is selected in
[Paper Type]. The machine automatically
adjusts for different types of media.
Transparencies tolerate less heat paper.
• Use the side tray instead of the center
output tray.
Blank output • Check that the document is loaded face up
in the document feeder.
• If the drum cartridge is new, the toner may
not be dispensed. Repeat the job.
• Check that the seal tape has been
removed from the new drum cartridge.
• Reinstall the drum cartridge and the toner
cartridge.
• Replace the drum cartridge.
• Replace the toner cartridge if the screen
message for replacement is displayed.
Symptom Recommendation
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