Output Quality
319
Printed toner
smudges when
rubbed with your
finger.
Toner is not fused
to the paper.
The paper is
dirtied with toner.
Is the paper damp? Replace with paper from a new ream.
Refer to Loading Paper on page 169.
The paper in use is
unsuitable.
Load suitable paper.
Refer to Loading Paper on page 169.
The entire paper
area is printed
black.
The drum cartridge is
depleted or damaged.
Replace with a new drum cartridge.
Refer to Replacing the Drum Cartridge on
page 285.
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
Nothing is
printed.
Two or more sheets of
paper are being fed
simultaneously. (double-
feed)
Fan the paper well and reset.
Refer to Loading Paper on page 169.
There is no toner left in the
toner cartridge.
Replace with a new toner cartridge.
Refer to Replacing the Toner Cartridge on
page 287.
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
White areas or
white or colored
stripes appear.
A probable cause is a dirty
Raster Output Scanner.
Clean the Raster Output Scanner.
Is the paper damp? Replace with paper from a new ream.
Refer to Loading Paper on page 169.
The paper in use is
unsuitable.
Load suitable paper.
Refer to Loading Paper on page 169.
Symptoms Check Remedy
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