Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the system to
generate the ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The Ticket Details section at the bottom of the page displays information about the
service ticket, including the time the ticket was opened and closed, the ticket status, and
detailed information about the problem (see "Ticket Details" on page 437).
The time indicated in the service ticket may not match the ETERNUS CS800
system time.
Figure 278: Ticket Details
2. (Optional) Click View Recommended Actions to view instructions for resolving the
problem.
The recommended actions display in a new Web browser window (see "Recommended
Actions" on page 438). Follow the instructions to resolve the problem. When you are
finished, click the close button [x] on the upper right corner of the window.
ETERNUS CS800 437
13 Alerts
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