Fujitsu ETERNUS CS800 - Page 436

13.3 Service Tickets
Figure 277: Service Tickets Page
The Service Tickets page displays the following information about open service tickets:
Ticket The service ticket number.
Request ID The Request ID of the ticket.
State The current status of the service ticket (Open or Closed).
Priority The priority level of the service ticket (Low, Middle, or High).
Last Update The date when the service ticket was last updated by the system.
Details A brief description of the service ticket.
Close All Click to close all open service tickets.
Show Tickets Select an option to display Open tickets, Closed tickets, or All
tickets.
Get individual
ticket
To display a specific ticket in the list, enter a ticket number and click
Apply.
Click a column heading to sort the rows in the table by that column. Click the
column heading again to reverse the sort order.
Tasks
Use the Service Tickets page to perform the following tasks:
l View details for a service ticket, including recommended actions (see "Viewing a
Service Ticket" on page 437).
l Add information to a service ticket (see "Viewing a Service Ticket" on page 437).
l Send a service ticket to an e-mail address (see "Sending a Service Ticket" on page 439).
l Close a service ticket that has been resolved (see "Closing a Service Ticket" on page
440).
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