Chapter 5: Troubleshooting
Troubleshooting Symptoms
5-6 Service Manual
S26 The radiant heater doors do
not open completely when the
canopy is raised.
M5 nut (6600-0711-408) on
spring tube assembly rod
is loose or missing.
Inspect the M5 nut attachment
of spring tube assembly to the
bracket. If necessary:
1. Reinstall the rod in the
bracket.
2. Install the hardware and
nut on the rod.
3. Tighten the nut.
Spring tube lower (white)
cap had loosened and
disengaged from the
spring tube.
Inspect the spring tube lower
(white) cap. If necessary,
reinstall the cap in the spring
tube and tighten.
S27 Display is stuck on Giraffe logo
screen.
The E-Base could move down,
or the radiant heater could be
ON, even in a closed-bed
situation. The audio alarm may
or may not be present.
DC power wire harness
(6600-0701-700) and/or
power supply DC output
harness (2075837-001) is
disconnected.
Confirm that the DC power wire
harness and power supply DC
output harness are fully
connected.
Caution: To avoid damaging a
harness, make sure you do not
pull the harness by the cable
wires. Instead, use the
connector body to disengage
or to engage the connectors.
DC power wire harness
(6600-0701-700) and/or
power supply DC output
harness (2075837-001) is
damaged.
Refer to section 5.2.5.
S28 Device will not switch to Baby
Mode.
A skin temperature probe
is plugged into probe panel
connector 2 on the probe
panel.
Disconnect skin temperature
probe from probe panel
connector 2 (device will only
allow Baby Mode operation
with a single skin temperature
probe in probe panel connector
1).
Baby Mode is disabled on
Service screen.
Select BOTH for Patient Control
on Service screen to activate
Baby Control.
ID Symptom Possible Cause(s) Action(s)
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