162 MPA2C3 User Manual
Following are the tech support E-mail IDs of different countries.
Table 8-2 Troubleshooting Problems and Solutions
EMEA ITALY hsgittechsupport@honeywell.com
UK hsguktechsupport@honeywell.com
SPAIN hsgestechsupport@honeywell.com
FRANCE hsgfrtechsupport@honeywell.com
THE NETHERLANDS hsgnltechsupport@honeywell.com
USA
https://www.honeywellsystems.com/ss/techsupp/index.html
Web Support Technical Assistance:
https://buildings.honeywell.com/
MyWebTech Customer
Support
https://
myhoneywellbuildingsuniversity.com
/training/support/
Schedule Support:
https://
myhoneywellbuildingsuniversity.com
/training/support/
Online Training:
https://
honeywelldiscovertraining.com
Problem Solution
The panel
powers up, but it
does not
respond to any
communicatio
n,
cards reads, or
input activation.
Ensure that the Address DIP switches are set the correct values. Turn
off the power (including battery), change the settings, and re-apply
the power.
No
communicatio
ns
exist with the
Ethernet port.
Check the IP address from the ACS4 setup tool.
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