NOTE: If the system or the SP are placed on different IP networks and an IP firewall exists
between them, the following ports must be opened for communication between the system and
the SP:
• Port 22 (SSH)—Used for depositing and executing programmatically driven service scripts
and for collecting an archive of diagnostic data (known as an InSplore).
• Port 5781 (Event Monitor)—Used for monitoring system events on the system.
• Port 5782 (CLI)—Used for gathering system health information, configuration data, and
performance data.
To enable a proxy server for remote support:
1. Enter proxy server settings, if applicable.
2. If applicable, check the Enable authentication box to enable the setting. Enter the required
credentials.
3. To mask identifying information in all SP log files, select the Make contents of Service
Processor log files anonymous box in the Advanced pane.
When you make the log files anonymous, the Remote Support process replaces object
names in log files (such as TopSecretVirtualVolume) with meaningless sequential
labels (such as VVnnn).
4. Click Next proceed to the next wizard step. The wizard enables Remote Support upon
completion.
SP Wizard Step 5—System Support Information
To receive remote technical support:
1. Enter the Installation Site Information:
• Street
• City
• Postal Code
• State/Province
• Country
2. Enter the Customer Information:
• Company Name
• Technical contact first name
• Technical contact last name
• Phone number
• Fax number
• Email address for service alert notification
3. Click Next to proceed to the next wizard step.
HPE 3PAR Service Processor Setup Wizard 105
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