E Validating Remote Support
After making any networking changes or if the 3PAR Service Processor Setup Wizard is unable
to verify remote support connectivity, use the SPMaint module in SPOCC to test the
communication with remote support.
NOTE: For a current list of supported browsers for SPOCC, see HPE Single Point of
Connectivity Knowledge (HPE SPOCK):
HPE SPOCK (http://www.hpe.com/storage/spock)
Open a supported type of web browser. Enter the SP IP address (https://<SP_IP>) to log on to
SPOCC.
1. Enter your login credentials. Click Log In.
2. Click SPmaint.
3. Click Network Configuration.
4. Click Test 3PAR Secure Service Collector Server.
5. Verify that the SPOCC displays Connectivity test to HPE 3PAR Secure Service Collector
Server successful.
6. Verify that the SP is transferring files successfully by doing the following steps:
a. Click Home to return to the SPOCC home page.
The Transfer Status entry indicates the overall status of SP file transfer.
b. To access the SP File Transfer Monitor, click Transfer Status.
c. Verify that the SP file transfer is successful:
• The Last transfer status entry should include information about the last SP transfer,
including the date and time and a status of Ok.
• The Number of files on transfer queue and retry queue should be 0 (zero), which
indicates the SP is currently able to pass files to the transport layer.
• The Service Processor upload queue and SSAgent upload queue show the
number of files in the queue and should display the date, time, and filename of the
most recent file to start uploading.
If this queue becomes long, the SP is encountering transfer issues. To remedy the
situation, contact Hewlett Packard Enterprise support.
The SP File Transfer Monitor refreshes every 15 seconds.
129
To Next Page
Loading...
