HP HPE 3PAR StoreServ 8000 User Manual

Workaround
Reinstall the service processor software and begin the service processor initialization using the
HPE 3PAR Service Processor Setup Wizard again.
WARNING! During step 3 (Networking) of the 3PAR Service Processor Setup Wizard, do NOT
check the Enable DNS Support box or enter values for Domain IP Addresses or DNS Server(s).
Do NOT configure DNS settings using the HPE 3PAR Service Processor Setup Wizard. Instead,
after successfully completing the installation, manually configure DNS using the 3parcust account.
To manually configure DNS settings after installation, follow these steps:
1. Log on to SPOCC.
2. Click theSPMaint tab.
3. Select option 2, Network Configuration.
4. Select Option 9 — DNS Configuration.
If you do configure DNS using the SP setup wizard, you must reinstall the service processor
software and begin the SP initialization using the HPE 3PAR Service Processor Setup Wizard
again.
Remote Support Configuration Fails
dev comment: From bug 147508
Symptom
The 3PAR Service Processor Setup Wizard fails. A warning appears:
error:
Remote Support Configuration failed
To continue Service Processor setup, click Continue.
Troubleshooting recommendation:
1. Verify the Service Processor is connected to a network that can access the internet.
2. If a Proxy Server is required to access the internet verify proxy configuration.
3. Verify Firewall and/or Proxy Server rules allow connections to the HP Collector and Global Access Servers.
4. For more information on configuring Remote Support, see the HP 3PAR StoreServ 8000 Storage Installation
Guide.
NOTE: Until remote connectivity is established to HP 3PAR Central the Service Processor will be unable to send
alerts and files to HP 3PAR Central.
Action
Follow the troubleshooting recommendations shown in the warning, and then click Retry.
If the issue persists, click Continue and finish the SP initialization. Then log on to SPOCC, click
the SPMAINT tab, select Option 2 — Connection Portal Control, and then click Option 7 —
Test 3PAR Secure Service Collector Server to ensure that the ping test is successful.
The Service Processor IP Setup Wizard Fails or Hangs
Symptom
When you configure the IP address for a PSP using the Service Processor IP Setup wizard, the
wizard fails with the following message:
"Configuring IP address failed with the following error: Failed to set SP IP address."
Workaround
Wait for 7–10 minutes before clicking the Retry button.
Symptom
The wizard hangs at the Configuring IP address step, and no message appears after more
than 10 minutes.
Remote Support Configuration Fails 131

HP HPE 3PAR StoreServ 8000 Specifications

General

Brand	HP
Model	HPE 3PAR StoreServ 8000
Category	Storage
Language	English