HP HPE 3PAR StoreServ 8000

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132 Troubleshooting

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Table of Contents3
General Site Planning7
Pre-Installation Planning7
Shipping Containers9
Acclimatization9
Getting Started10
Tools10
Precautions10
Preventing Electrostatic Discharge-Precautions11
Rack Installation-Precautions12
Inspecting the Packaging12
Redeeming and Registering HPE 3PAR Licenses12
System Installation Options13
System Hardware Installation Checklist13
Identifying System Components and Numbering14
Bezel14
Bezel Leds14
Controller Node Enclosures15
Controller Nodes15
Node Numbering16
Node Ports17
Ethernet Port Leds18
FC Port Leds19
SAS Ports Leds20
Cluster Interconnect Link Ports Leds21
PCI-HBA Adapters Ports22
PCI-HBA Adapters Leds25
4-Port 16 Gb FC Adapter Leds25
2-Port 10 Gb Iscsi/Fcoe Converged Network Adapter (CNA) Leds25
2-Port 10 Gb Ethernet NIC Adapter Leds26
4-Port 1 Gb NIC Adapter Leds26
Node Leds27
Installing Enclosures28
Drive Enclosure Numbering28
Drives29
Drive Leds30
I/O Module31
I/O Module Leds31
I/O Module Numbering32
SAS Ports Leds33
Power Cooling Modules34
764 W PCM Leds-Node Enclosure35
764 W PCM Numbering-Node Enclosure36
580 W PCM Leds-Drive Enclosure37
PCM Leds-Drive Enclosure38
Power Distribution Units39
Service Processor39
Service Processor Leds40
Power Distribution Unit Installation42
Safety and Regulatory Compliance42
Important Power Safety Precautions42
Required Tools43
Recommended PDU Configurations44
Installing Pdus46
Installing 1U and 0U Pdus50
Securing Cable Retention Bracket54
Hewlett Packard Enterprise Factory-Integrated System Setup55
Unpacking the Cabinet55
Positioning the Cabinet55
Stabilizing Cabinet55
Cabling Verification56
Cable Restraint Shipping Brackets Installation and Removal56
Installing Cable Restraint Shipping Brackets56
Removing Cable Restraint Shipping Brackets58
System Component Installation in Existing Rack59
Unpacking Enclosures59
Rail Kit Installation59
Installing a 2U Rail Shelf61
Installing a 4U Rail Shelf61
Enclosures Installation63
Installing Enclosures63
Drives Installation65
SFF 2.5-Inch Drive-Allocating and Loading Guidelines65
Best Practices-SFF Drive Allocating and Loading Guidelines66
Avoid Practices-SFF Drive Allocating and Loading Guidelines66
Installing SFF 2.5-Inch Drives68
LFF 3.5-Inch Drive-Allocating and Loading Guidelines68
Best Practices-LFF Drive Allocating and Loading Guidelines69
Avoid Practices-LFF Drive Allocating and Loading Guidelines70
Installing LFF 3.5-Inch Drives71
Service Processor Installation72
Installing SP Rail Kit and Service Processor74
System Cabling79
Cabling Controller Nodes-4-Node Systems79
Host/Ethernet Cables80
Cabling Expansion Cabinets80
Cabling the Service Processor81
Cabling Power to the System81
Cabling Power Distribution Units82
Cabling Power Strips82
System Setup Verification83
Verifying Power Connections83
Repositioning the System83
Acclimating the System84
System Powering on and LED Status Verification85
Powering on the System85
Verifying LED Status85
10 System Installation Checklists86
System Software Installation Checklist86
11 Service Processor Initialization90
Connecting to a Virtual Service Processor with Vmware Esxi90
Prerequisites for Using a Virtual Service Processor90
Deploying Virtual Service Processor OVF File92
Establishing Virtual Service Processor IP Address92
Option A: DHCP Network Environment92
Option B: Non-DHCP Environment93
Importing the HPE 3PAR VSP into Hyper-V93
System Requirements93
Prerequisites for Using a VSP94
Pre-Import Task Overview95
Creating Virtual Network Adapters and Binding Them to the Physical Ethernet Adapters95
Importing the VSP into Hyper-V Using a Virtual Hard Drive Package95
Connecting to a Physical Service Processor96
Configuring Physical Service Processor IP Address96
12 Service Processor and System Setup98
HPE 3PAR Smartstart Prerequisites98
HPE 3PAR Smartstart System Setup99
HPE 3PAR Service Processor Setup Wizard100
SP Wizard Step 1-Welcome101
SP Wizard Step 2-Generate SP ID102
SP Wizard Step 3-Networking103
SP Wizard Step 4-Remote Support104
SP Wizard Step 5-System Support Information105
SP Wizard Step 6-Time and Region106
SP Wizard Step 7-Change Passwords106
SP Wizard Step 8-Summary107
SP Wizard Step 9-Applying Settings107
SP Wizard Step 10-Finish107
HPE 3PAR Storage System Setup Wizard108
System Wizard Step 1-Welcome109
System Wizard Step 2-Enter Serial Number110
System Wizard Step 3-Verify Storage System111
System Wizard Step 4-Configure Networking111
System Wizard Step 5-Configuring Time111
System Wizard Step 6-Change Password111
System Wizard Step 7-Verify Configuration112
System Wizard Step 8-Progress112
System Wizard Step 9-Results112
Post-Installation System Tasks112
Identifying Physical Locations of Logical Cage Numbers113
13 Support and Other Resources114
Accessing Hewlett Packard Enterprise Support114
Accessing Updates114
Websites114
Customer Self Repair115
Remote Support115
Documentation Feedback115
A System Illustrated Contents List116
System Components116
HPE 3PAR Service Processor118
Rail Kits119
Accessory Kits120
B Enhancing Security with Data Encryption121
C Adding Drives and Expansion Drive Enclosures122
Information about Drive Enclosure Upgrades122
Drive Enclosure Expansion Limits123
Information about Drive Upgrades123
3PAR Storeserv 8000 Storage 2.5-Inch Drive Enclosure Drive Placement124
3PAR Storeserv 8000 Storage 3.5-Inch Drive Enclosure Drive Placement124
Adding Drives125
Adding Expansion Drive Enclosures126
D Installing HPE 3PAR Storage Software When HPE 3PAR Smartstart Is Unavailable127
Manually Launching the HPE 3PAR Service Processor Setup Wizard127
Manually Launching the HPE 3PAR Storage System Setup Wizard127
Installing the HPE 3PAR Storeserv Management Console When HPE 3PAR Smartstart Is Unavailable128
E Validating Remote Support129
F Troubleshooting130
Troubleshooting Duplicate IP Address Issues130
3PAR Storeserv Storage Detection Issues130
Remote Support Configuration Fails131
The Service Processor IP Setup Wizard Fails or Hangs131
G System Deinstallation133
System Inventory133
Uninstalling the System134
H Warranty and Regulatory Information138
Warranty Information138
Regulatory Information138
Regulatory Model Numbers138
Safety Precautions138
General Precautions138
Symbols on Equipment139
Precautions for Maintaining and Servicing Products139
Power Cords140
Batteries141
Power Supplies141
Environmental Notices141
Waste Electrical and Electronic Equipment (WEEE) Statements141
Regulatory Compliance Notices144
United States of America144
Canadian Class a Notice (Avis Canadien)145
European Union Notices145
Japan145
South Korea146
Taiwan146
Belarus Kazakhstan Russia Marking146
Rohs Material Content Declarations148
China Rohs Material Content Declaration148
India Rohs Material Content Declaration148
Turkey Rohs Material Content Declaration148
Ukraine Rohs Material Content Declaration148
Glossary149
Index150

HP HPE 3PAR StoreServ 8000 - Page 132

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