Server FirewallInsight RS
host server
Figure 5: Insight Remote Support central connect with a server
Device support
Embedded remote support registration is supported for the following device types.
IMPORTANT:
If you use HPE OneView to manage your environment, use it to register for remote support. For
more information, see the HPE OneView user guide.
Insight Online direct connect
ProLiant Gen10 servers
Insight Remote Support central connect
ProLiant Gen10 servers
Data collected by HPE remote support
When a server is registered for remote support, iLO collects Active Health System and server
configuration information, and then iLO or the Insight RS host server sends this information to Hewlett
Packard Enterprise. Active Health System information is sent every seven days, and configuration
information is sent every 30 days. The following information is included:
Registration
During server registration, iLO collects data to identify the server hardware. Registration data includes
the following:
• Server model
• Serial number
• iLO NIC address
Service events
When service events are recorded, iLO collects data to identify the relevant hardware component.
Service event data includes the following:
Device support 183
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