For instructions, see the iLO Licensing Guide at the following website: http://www.hpe.com/support/ilo-
docs.
Agentless Management, AMS, and SNMP issues
AMS is installed but unavailable in iLO
Symptom
AMS is installed on a server, but it is listed as Not available in the iLO web interface.
Action
1. Verify that AMS is installed.
2. Restart AMS.
3. Reset iLO.
Unable to get SNMP information in HPE SIM
Symptom
HPE SIM does not receive SNMP information that passes through iLO.
Cause
iLO and the management PC are not on the same subnet.
Action
1. Ping iLO from the management PC to verify that iLO and the management PC are on the same
subnet.
2. If the ping is unsuccessful, correct the network configuration.
Unable to receive HPE SIM alarms (SNMP traps) from iLO
Symptom
HPE SIM does not receive SNMP traps from iLO.
Action
1. Log in to iLO with a user account that has the Configure iLO Settings privilege.
2. Configure the alert types and SNMP trap parameters on the Management - SNMP Settings page.
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