• Support case number
• Contact name
• Phone number
• Email address
• Company name
The contact information you provide will be treated in accordance with the Hewlett Packard Enterprise
privacy statement. This information is not written to the log data stored on the server.
4. Click Download.
5. Save the file.
6. If you have an open support case, you can email the log file to gsd_csc_case_mngmt@hpe.com.
Use the following convention for the email subject: CASE: <case number>.
Files that are larger than 25 MB must be compressed and uploaded to an FTP site. If needed, contact
Hewlett Packard Enterprise for FTP site information.
7. Optional: Upload the file to the Active Health System Viewer.
For more information, see http://www.hpe.com/servers/ahsv.
Downloading the entire Active Health System Log
It might take a long time to download the entire Active Health System Log. If you must upload the Active
Health System Log for a technical issue, Hewlett Packard Enterprise recommends downloading the log
for the specific range of dates in which the problem occurred.
Procedure
1. Click Information in the navigation tree, and then click the Active Health System Log tab.
The Active Health System Log is inaccessible when it is being used by Intelligent Provisioning, the iLO
Service Port, or the Active Health System download CLI tool.
2. Click Show Advanced Settings.
3. Optional: Enter the following information to include in the downloaded file:
• Support case number
• Contact name
• Phone number
• Email address
• Company name
The contact information that you provide will be treated in accordance with the Hewlett Packard
Enterprise privacy statement. This information is not written to the log data stored on the server.
4. Click Download Entire Log.
5. Save the file.
Downloading the entire Active Health System Log 47
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