6. Insight RS converts the service event Time Generated value to the time zone of the browser used to
access the Insight RS Console.
7. Test events are closed automatically because no further action is necessary.
Viewing the Service Event Log
Procedure
Click Remote Support in the navigation tree, and then click the Service Events tab.
Service event log details
The Service Event Log displays the following information for each service event:
• Identifier—A unique string that identifies the service event.
• Time Generated—The time the service event was generated. This column shows the date and time
based on the configured iLO time zone.
• Event ID—A unique number for the service event type.
• Perceived Severity—The severity of the event indication (for example, 5-Major, 7-Fatal).
• Submit Status—The status of the event submission. If the status is No error, the event was
submitted successfully.
• Destination—For Insight Remote Support central connect configurations, the host name or IP
address and port of the Insight RS host server that received the service event. For Insight Online
direct connect configurations, the value Insight Online is displayed.
• Event Category—The category of the event that matches the Message ID description in the message
registry.
Supported service event types
The HPE remote support solution supports the following service event types:
Event ID Description
1 Generic Test Service Event
100 Fan Failed Service Event
101 System Battery Failed Service Event
200 Power Supply Failed Service Event
300 Physical Disk Drive Service Event
301 Smart Array Controller Accelerator Battery Failure Event
302 Smart Array Controller Accelerator Board Status Changed Event
303 Smart Array Controller Status Changed Event
Table Continued
Viewing the Service Event Log 195
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