Cause
If you use an SSH terminal to access the text console, SSH might intercept keystroke data and not pass
the action to the text-based Remote Console. When this behavior occurs, it looks like the keystroke did
not perform its function.
Action
Disable SSH terminal shortcuts.
VSP-driven selection during the serial timeout window sends output to
BIOS redirect instead of VSP
Symptom
VSP-driven selection during the serial timeout window sends output to BIOS redirect instead of VSP.
Cause
The /etc/grub.conf file includes an option for a serial timeout window (terminal --timeout=10
serial console). This option provides a window of time to select a keystroke on the VSP or on the
VGA console, and then the menu is output to the corresponding device. The BIOS serial redirect
intercepts VSP keystrokes during this timeout window.
Action
Do not press a key for a VSP-driven selection during the 10-second timeout or disable BIOS redirection to
the VSP.
Scrolling and text appear irregular during BIOS redirection
Symptom
During BIOS redirection, scrolling and text are not displayed correctly. When you enter commands in the
ROM-based utility, text might overwrite itself on the bottom line of the terminal window.
Cause
The BIOS expects and controls a fixed 80x24 character window. When redirected to the serial port, the
BIOS still expects and controls a fixed 80x24 character window. If the VSP client (SSH, HyperTerminal, or
another terminal emulator) resizes the window to a size other than 80x24, scrolling becomes confused
and screen output appears garbled.
Action
Configure the terminal emulator for a window size of exactly 80x24 characters.
Remote Support issues
SSL Bio Error during Insight RS registration
Symptom
The following error occurs when you try to register a server for Insight Remote Support central connect:
SSL Bio Error.
VSP-driven selection during the serial timeout window sends output to BIOS
redirect instead of VSP 393
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