IML troubleshooting links
Troubleshooting information is available for selected IML events. Supported events are displayed as
Learn More links in the IML event pane.
Login and iLO access issues
iLO firmware login name and password not accepted
Symptom
An iLO firmware login attempt fails.
Cause
The user account information was entered incorrectly.
Action
1. Enter the correct user account information.
• Passwords are case-sensitive.
• User names are not case-sensitive. Uppercase and lowercase characters are treated the same (for
example, Administrator is treated as the same user as administrator).
iLO management port not accessible by name
Symptom
The iLO management port is not accessible by name.
Cause
The iLO management port can register with a WINS server or DDNS server to provide the name-to-IP-
address resolution required to access the iLO management port by name. The environment is not
configured to support accessing the iLO management port by name.
Action
1. Verify that your environment meets the following requirements:
• The WINS or DDNS server must be up and running before the iLO management port is powered
on.
• The iLO management port is configured with the IP address of the WINS or DDNS server. You can
use DHCP to configure the required IP addresses.
• The iLO management port has a valid route to the WINS or DDNS server.
• The clients used to access the iLO management port are configured to use the same DDNS server
where the IP address of the management port is registered.
IML troubleshooting links 365
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