Huawei N2000H V3 - Collecting Fault Information

N2000H V3 Appliance
User Guide
8 Troubleshooting Guide
Issue 04 (2018-11-06)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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Recording Fault Information
Table 6-1 lists the information to be recorded before rectifying a fault.
Table 8-1 Fault information to be recorded
Item
Information
Time
Location
Fault symptom
Fault duration
Operations
performed before the
fault occurs
Preparations

Disconnect all the peripheral devices, such as USB devices, that are not required during
troubleshooting.

Prepare tools and applications for troubleshooting, including the screwdriver,
electrostatic discharge (ESD) wrist strap, and serial port or Secure Shell (SSH)
connection software (PuTTY).

To diagnose the Appliance offline, turn off the power to the Appliance and peripheral
devices. Follow the proper power-off procedure if possible:
a. Exit all the programs.
b. Log out of the operating system.
c. Power off the Appliance.
d. Remove the power cable from the chassis.
8.3 Collecting Fault Information
This topic describes how to collect fault information, including the Appliance status, logs, and
alarms, by observing indicators and using the iBMC WebUI.
Scenarios
To locate and rectify a fault, collect fault information, including the Appliance status, logs,
and alarms, by observing indicators and using the iBMC WebUI.
Prerequisites
Conditions
No special condition is required for this operation.
Data