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Hughes HN7000S User Manual
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Chapter 5 • Trouble
shooting
1037073-0001 Revision
E
43
3.
Select the appropriate prob
lem.
4.
Click the do
wn arro
w for the time
box to display a list of time
interv
als. Select the appropriate timeas sho
wn in Figure
36.
Figure 35:
Select prob
lem list
Figure 36:
Select time list
56
58
Table of Contents
Default Chapter
2
Revision Record
2
Important Safety Information
3
Types of Warnings Used in this Manual
3
Table of Contents
5
Chapter 1 Introduction
15
Scope and Audience
15
System Requirements
16
Contact Information
16
For Terminals Purchased from a U.S. Retail Channel
17
For Terminals Purchased from a U.S. Value-Added Reseller
17
For International Users
17
How the Remote Terminal Works
17
Antenna Installation and Service
18
Remote Terminal's Role in the System Architecture
18
HN7000S Overview
19
HN7700S Overview
20
HN7700S Enterprise Features
20
Vadb
21
Optional Protection Module
22
Using the HN7700S with Serial Devices
22
Dual Ethernet Ports
23
Ethernet Port Configurations
23
Port Forwarding
23
Ethernet Port Leds
23
Using the Pedestal Base
24
Attaching the Base
24
Operating Precautions
24
Power Cycling the Terminal
26
Preventive Maintenance
26
Chapter 2 System Control Center
27
Overview
27
Accessing the System Control Center
28
Creating a Shortcut to the System Control Center
28
System Control Center Home Page
28
Alternate Method for Creating the Shortcut
29
Creating a Shortcut to the System Control Center
29
Entering the URL in the Create Shortcut Window
30
System Control Center Home Page
31
System Buttons
31
Fair Access Policy in Effect
32
System Status Degraded
32
Links
33
System Status
33
Diagnostic Utilities
33
Help
33
Myhughesnet
34
System Status Page
35
Reception Info Page
37
Transmission Info Page
38
System Info Page
38
Transmission Information Page
38
System Information Page
39
Troubleshooting Page
41
Problem Troubleshooting Page
41
Detailed Problem Statistics Page
42
Connectivity Test Page
43
Detail Problem Statistics Selection
43
Port Forwarding Configuration Page
44
Defining Port Forwarding Rules
45
Help Page
45
Browsing Optimization Utility
46
Help Index Page
46
Chapter 3 Hughesnet Tools
47
Overview
47
Do You Have Hughesnet Tools
47
Installing the Hughesnet Tools Using the CD
48
Installing Hughesnet Tools by Downloading Software from the Hughes Site
48
Launching Hughesnet Tools
48
Hughesnet Tools Home Page
49
Hughesnet Tools System Tray Icon
49
I Have a Technical Problem
50
Support Library
50
Helpful Tools
50
Support Library Links
50
Chapter 4 Remote Terminal Leds
51
Front Panel Leds
51
Startup LED Test
52
Normal Operation
52
Fatal Error Indication
53
Power LED Flashing
53
Weather and Signal Strength
53
Checking the Power Supply
53
Ethernet Port Leds
54
HN7700S Ethernet Port Configurations
54
Chapter 5 Troubleshooting
55
Problem Troubleshooting Information
56
System Control Center Home Page
56
Can Access the System Control Center but Not the Internet
58
Confirming that the Terminal Is Commissioned
59
System Information
59
Confirming Receive Signal
60
Confirming Transmit Signal
61
Confirming that TCP Acceleration Is Operational
62
Confirming that Web Acceleration Is Operational
63
Confirming NOC Connectivity
64
Accessing the Connectivity Test
65
Confirming Internet Connectivity
67
System Information Page
67
Checking DNS Settings
68
Checking for Viruses and Firewall Issues
68
Cannot Access the System Control Center
69
Computer Is Connected Directly to the Terminal
69
Terminal Is Connected to an Ethernet Device
69
Using the Terminal Leds to Troubleshoot
70
Remote Terminal Power and Cable Connections
70
Fatal Error Indication
71
All Leds Flashing
71
All Leds Are off
71
Checking the Power LED
72
Checking the LAN LED
72
Problems When Other Devices Are Connected to the Terminal
74
Transmit or Transmit/Wan LED Is off
74
Receive or Recieve/Ppp-IP LED Is off
74
System LED Is off
75
Troubleshooting Other Problems
76
Hot Cable Connector
76
Slow Transmission Speed or Intermittent Operation
77
Troubleshooting VADB
77
Typical Operating System Settings
79
Determining if DHCP Is Enabled on the Remote Terminal
79
Configuring Windows for a Static IP Address
80
Appendix A
80
Windows Vista
81
Network and Dialup Connections
81
Local Area Connections
82
TCP/IP Properties
83
Windows XP
84
Entering the Preferred DNS Server Address
84
Network and Dialup Connections
85
TCP/IP Properties
86
Local Area Connections
86
Entering the Preferred DNS Server Address
87
Windows 2000
88
Network and Dialup Connections
88
Local Area Connections
88
Local Area Connection Properties
89
TCP/IP Properties
90
Windows 98SE or Me
91
TCP/IP Properties
92
Entering the Terminal's IP Address
93
Configuring Windows to Support a DHCP-Enabled Terminal
94
Windows Vista
94
Network Connections - Windows Vista
94
Local Area Connection Properties - Windows Vista
95
Windows XP
96
Internet Protocol Properties - Windows Vista
96
Network Connections - Windows XP
97
Local Area Connection Properties - Windows XP
98
Internet Protocol Properties - Windows XP
98
Windows 2000
99
Network and Dial-Up Connections - Windows 2000
99
Local Area Connection Properties - Windows 2000
100
Internet Protocol Properties - Windows 2000
101
Windows 98SE and Me
102
TCP/IP Properties - Windows 98SE and Me
103
Network Window - Windows 98SE and Me
103
Configuring a Macintosh for a Static IP Address
104
Gateway Tab - Windows 98SE and Me
104
Mac Network Screen
105
Mac Systems Preferences Menu
105
Configuring a Macintosh to Support a DHCP-Enabled Terminal
106
Select Manually from the Configure Drop-Down List
106
Mac Network Screen
107
Mac System Preferences Menu
107
Select DHCP from the Configure Drop-Down Menu
108
Appendix B Home Networking
109
Basic Wireless Considerations
110
Site with Remote Terminal and Wireless LAN
110
Basic Ethernet Considerations
111
Site with Remote Terminal and Wired Ethernet LAN
111
Appendix C
113
Conformance with Standards
113
And Directives
113
Safety - Operating Conditions for Canada
114
Repairs in Canada
114
Electromagnetic Compatibility (EMI)
115
FCC Part 15
115
Canada Class B Warning
116
R&Tte (Eu)
116
Telecommunications Standards
116
Ipos
116
FCC Part 68
116
Ipos Symbol
116
Ringer Equivalence Number (REN)
117
Discontinuance of Service
117
Telephone Company Changes
117
Repairs in the United States
118
Canada - Equipment Attachment Limitations
118
Acronyms and Abbreviations
121
Index
123
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Hughes HN7000S Specifications
General
Brand
Hughes
Model
HN7000S
Category
Touch terminals
Language
English
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