Chapter 5 • Troubleshooting
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5. Click Diagnose.
The results page displays giving you information on your
problem as shown in Figure 37.
Can access the System
Control Center but not the
Internet
If you can access the System Control Center but you cannot
access the Internet, you may be able to resolve the problem by
performing the following troubleshooting procedures:
• Confirming that the terminal is commissioned on page 45
• Confirming receive signal on page 46
• Confirming transmit signal on page 47
• Confirming that TCP acceleration is operational on page 48
• Confirming that Web acceleration is operational on page 49
• Confirming NOC connectivity on page 50
• Confirming Internet connectivity on page 53
• Checking for viruses and firewall issues on page 54
These procedures are described in the sections that follow.
The problem you are experiencing may be the result of several
causes. If you implement a troubleshooting procedure but still
cannot access the Internet, proceed to Confirming that the
Figure 37: Diagnose/results screen
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