Chapter 5 • Troubleshooting
1037073-0001 Revision E
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c. If this does not correct the problem, power cycle the
terminal:
– Unplug the power cord from the power source.
(If the terminal is connected to a DC power source,
unplug the DC input cable from the terminal’s power
supply.)
– Wait 30 sec.
– Plug the power cord back into the power source.
(If the power source is DC, plug the input cable back
into the power supply.)
d. Check the TCP Acceleration status again.
e. If it is not operational, or is operational but you still cannot
access the Internet, contact your service provider for
assistance.
Confirming that Web
acceleration is operational
Web Acceleration is a proprietary protocol provided by Hughes.
It optimizes Web browsing performance.
1. At the System Control Center, click the System Status link.
The System Status page appears. See Figure 41.
2. Check the message in the
Web Acceleration Status row.
If the message says
Operational, Web Acceleration is
enabled and the System Status link is green. Proceed to
Confirming NOC connectivity on page 50.
If the message says
Not Operational, Web Acceleration
is disabled and the System Status link is yellow. Perform the
following steps:
a. Check that receiving and transmitting are working. If they
are not, troubleshoot them as previously described.
b. Wait 2 hr. If Web Acceleration has not returned to
Operational, go to step c.
c. Restart the terminal:
– Go to the System Control Center home page.
– In the Help section, click Restart HN7000S
(or Restart HN7700S
).
CAUTION
Do not power cycle the terminal by unplugging the power
cord from the back of the terminal. This could shock you
and/or damage the terminal.
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