Hughes HN7000S User Manual

• Contents
1037073-0001 Revision E
vii
Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . .47
Confirming that TCP acceleration is operational. . . . . . . . . .48
Confirming that Web acceleration is operational. . . . . . . . . .49
Confirming NOC connectivity. . . . . . . . . . . . . . . . . . . . . . . .50
Confirming Internet connectivity . . . . . . . . . . . . . . . . . . . . . .53
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Checking for viruses and firewall issues . . . . . . . . . . . . . . . .54
Cannot access the System Control Center . . . . . . . . . . . . . . . . .55
Computer is connected directly to the terminal . . . . . . . . . . .55
Terminal is connected to an Ethernet device . . . . . . . . . . . . .55
Using the terminal LEDs to troubleshoot. . . . . . . . . . . . . . . . . .56
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
All LEDs flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
All LEDs are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Problems when other devices are connected to the terminal . . .60
Transmit or Transmit/WAN LED is off. . . . . . . . . . . . . . . . .60
Receive or Recieve/PPP-IP LED is off . . . . . . . . . . . . . . . . .60
System LED is off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Troubleshooting other problems . . . . . . . . . . . . . . . . . . . . . . . .62
Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Slow transmission speed or intermittent operation . . . . . . . .63
Troubleshooting VADB . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Appendix A
Typical Operating System Settings . . . . . . . . . . . . . . . .65
Determining if DHCP is enabled on the remote terminal . . . . .65
Configuring Windows for a static IP address. . . . . . . . . . . . . . .66
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Configuring Windows to support a DHCP-enabled terminal . .80
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Configuring a Macintosh for a static IP address . . . . . . . . . . . .90
Configuring a Macintosh to support a DHCP-enabled terminal 92

Hughes HN7000S Specifications

General

Brand	Hughes
Model	HN7000S
Category	Touch terminals
Language	English