Chapter 5 • Troubleshooting
1037073-0001 Revision E
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If the My Computer icon is not available, click
Start → Settings → Control Panel → Administrative
Too l s
→ Computer Management → System
Too l s
→ Device Manager.
4. If the LAN LED is still off after fixing any NIC problems,
check the terminal’s back panel LEDs.
a. If the Orange LED is lit and the front panel LAN LED is
not, contact your service provider for further assistance.
b. If both the Orange LED and the front panel LAN LED are
off, check all network equipment that connects the
computer with the terminal, including the computer's
Ethernet card, Ethernet cable(s) and any switch or hub.
Swap out one or more of the items to isolate the problem.
c. If all the equipment appears to be OK, power cycle the
terminal:
– Unplug the power cord from the power source.
(If the terminal is connected to a DC power source,
unplug the DC input cable from the terminal’s power
supply.)
– Wait 30 sec.
– Plug the power cord back into the power source.
(If the power source is DC, plug the input cable back
into the power supply.)
5. If the LAN LED is still off, follow this step only if the remote
terminal is connected to a hub, router, or other network
device (that is, not connected directly to your computer):
Connect the computer directly to the terminal (to bypass the
network device), as follows:
a. Locate the cable that connects the computer to the network
device.
b. Disconnect the cable end that connects to the network
device.
c. Connect this cable to the terminal’s LAN port.
The computer should now be connected directly to the
computer.
d. Check the terminal’s LAN LED.
CAUTION
Do not power cycle the terminal by unplugging the power
cord from the back of the terminal. This could shock you
and/or damage the terminal.
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