Solving hardware and software problems 9-7
Solving hardware and software problems
Solving hardware problems
Table 1: Hardware problems
If the problem is: Here’s what to do:
Screen is black (no error code); beep during
power on self-test (POST).
If you installed memory modules or adapter cards, make sure you installed them
correctly. For instructions on installing memory modules on your system board, see
“Installing memory modules” on page 8-5. For instructions on installing adapter cards
in your system unit, see “Adding and removing adapter cards” on page 7-3.
Error code (and description), more than one beep
in self-test, or continuous beep occurs
If an error code or message appears, refer to the section “Error codes and messages”
on page 9-16.
Computer turns off without warning 1.If you have enabled the Standby feature, move the mouse to exit Standby.
2.Make sure that the system unit and monitor power cords are securely plugged
into electrical outlets.
3.Make sure that the cables are correctly and securely connected to the system
unit.
4.Check for a blown fuse, tripped circuit breaker, or power failure.
5.Unplug the system unit power cord from the electrical outlet, wait 10 seconds,
and then plug the power cord back into the electrical outlet. If the computer does
not start immediately, push the power button on the system unit.
6.If you have added hardware inside the system unit, make sure the power cable
connectors are securely attached.
Can’t enter password 1. Make sure you are typing the correct password.
2. Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
+2
Note:
If any of these problems continue after taking the actions listed, see “Chapter 2: HelpWare support and services” on page 2-1 for
information on obtaining service.
v65xahb.book : chap-9.fm Page 7 Friday, January 16, 1998 4:27 PM
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