2-2 Chapter 2: HelpWare support and services
Printed documentation
The documentation that came with your computer contains
information about solving hardware and software problems.
This information begins with the “Quick problem solving
chart” on page 9-6 which can help you diagnose hardware
and software problems. Once you know the nature of the
problem, you can follow the instructions in “Solving hardware
and software problems” on page 9-7. Just match the
description or error code with your question and follow the
instructions to solve the problem.
Online documentation
Your computer also came with several online resources that
you can use to solve problems.
Help files
The operating system and most preloaded programs in your
computer contain online help files. These files contain
information about upgrading hardware, using software and
many other common computer tasks. The help files also
contain information for questions on how to solve problems
and prevent future trouble.
Readme files
Most operating systems and software programs also come
with a file named README.TXT. This is a text file that
contains important information about the program. You can
read README.TXT files by opening them in any text editor
on your computer.
Software
Your computer comes with software programs which can
help you solve problems or find answers to your questions.
Diagnostics
Your computer comes with a diagnostic program to help you
identify problems that you may have in your computer. You
can run the
PC Doctor
diagnostic program from the
Windows 95 Start menu under Programs, or the
Applications
CD-ROM.
IBM Update Connector
This program allows you to connect to the IBM PC
HelpCenter to receive updates for some of the software that
came with your system and download them. Once you have
received the files, you can begin the automated installation
process. IBM Update Connector is available to registered
Aptiva customers during the warranty period at no additional
charge. Telephone line charges may apply.
Aptiva Installer
This program allows you to easily install and uninstall
programs on your computer. If you install a program with
Aptiva Installer
and you begin to have problems because of
the program you added, you may be able to use the uninstall
feature to cleanly erase all of the files related to the program.
v65xahb.book : chap-2.fm Page 2 Friday, January 16, 1998 4:27 PM
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