2-6 Chapter 2: HelpWare support and services
Additional support
There are times you may need additional assistance after
the 30 day “Up and Running” support period. You may also
require “how to” help and support as you use your Aptiva
PC. In these cases, IBM PC HelpCenter technicians can
assist you for a fee. For more information, see “How and
when do I purchase additional support?” on page 2-8.
Hardware warranty service
In some cases, the Aptiva PC that you purchased may not
function as warranted. If this happens, during the period of
your warranty, the IBM PC HelpCenter will provide warranty
service for IBM factory-installed hardware.
Your Aptiva is subject to the terms of the
IBM Statement of
Limited Warranty
and
IBM Program License Agreement
which are included with your computer. Read these terms
carefully.
If your computer needs to be serviced, please provide the
servicer with the Aptiva
Product Recovery CD-ROM
that
came with your computer. This will help the servicer to
complete the required service.
If your computer is having a problem that is not covered by
the warranty, see “How and when do I purchase additional
support?” on page 2-8.
Before you call…
The information in the following three steps will provide the
IBM PC HelpCenter technical support representative with
valuable information that will assist them when handling your
call. It will also help reduce the amount of time it takes to
diagnose problems and answer questions.
1.
Register your computer with the online IBM
Registration form that came installed on your
computer.
2.
If you are able to run the
PC Doctor
diagnostics, locate
the log file (the file type will be “.log”) and have it
available for the technical support representative to
review.
3.
If you have not already done so, you will be required to
register your computer the first time you contact IBM.
You will be required to provide the following
information:
Name
Address
Telephone number
Machine type and model —
Serial number
Registration number
(when you receive one)
Date of purchase
v65xahb.book : chap-2.fm Page 6 Friday, January 16, 1998 4:27 PM
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