How do I get help electronically? 2-3
How do I get help electronically?
Electronic support
There are many different ways to receive technical support
and information if you have questions or problems.
Electronic support is easy to use, quick, and very thorough.
Best of all, the only charges that typically apply are the ones
you pay to your telephone company or the company you use
to log onto the World Wide Web. Here are some of the
electronic support options that you can use.
Internet
You can use the World Wide Web (WWW) to contact us on
the Internet. When you link to the IBM Aptiva PC support
home page, you can search for technical tips, download
update drivers and find out about many other things.
You can visit the IBM Aptiva PC support Internet site at this
URL:
http://www.us.pc.ibm.com/aptiva/help/
Online services
Online services are companies which provide a wide variety
of services like electronic mail, newsgroup, and special
forums. These companies often provide IBM forums where
customers can receive technical support and information
about IBM products.
America Online
If you want to use America Online to find information related
to IBM products and services, use the “Go to” keyword
IBM
Connection
.
Prodigy
If you want to use Prodigy to find information related to IBM
products and services, use the Jump command. Type
IBM
club
and then select
PC Product Support
.
CompuServe
If you want to use CompuServe to find information related to
IBM products and services, use the “GO” word
IBM
. Then,
from the main area, type
Aptiva
to get to the Aptiva support
forum.
v65xahb.book : chap-2.fm Page 3 Friday, January 16, 1998 4:27 PM
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