2-8 Chapter 2: HelpWare support and services
How and when do I purchase
additional support?
Purchasing additional
HelpWare services
During and after the warranty period for your computer, you
can purchase additional HelpWare services. Our Enhanced
PC Support Line service includes assistance with the
following items:
assistance with installing, configuring, and using
selected applications
assistance with installing and configuring selected non-
IBM peripherals
using the operating system
tuning performance (e.g. memory management)
installing device drivers remotely
setting up and using multimedia drivers
installing and configuring out-of-warranty IBM PC
products
You can purchase support in the
following ways:
900 number
To receive immediate support from an IBM PC HelpCenter
technical support representative, you can call the 1-900
number. Your local telephone company will bill by the minute
for each call. Persons under age 18 must have permission of
a parent or legal guardian prior to placing the call.
In the
United States
, call
1-900-555-HELP (4357)
9am to
9pm Monday through Friday EST. The current rate is $2.99
(US currency) per minute beginning after the first minute.
In
Canada
, call
1-900-565-9988
24 hours a day. The
current rate is $3.50 (Canadian currency) per minute
beginning after the first minute.
Single call
The single call option allows you to pay a flat fee for each
individual problem you need to resolve. This option is
payable only by credit card.
3-incident pack
The 3-incident pack allows you to purchase a block of
problem resolutions at a discount from the single call price.
This option is payable only by credit card. The
3-incident pack expires one year from the date of purchase.
v65xahb.book : chap-2.fm Page 8 Friday, January 16, 1998 4:27 PM
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