Juniper QFX Series - Contacting Customer Support and Returning the Chassis or; Components; Contacting Customer Support to Obtain Return Material Authorization

CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
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Contacting Customer Support to Obtain Return Material Authorization on page 131
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Returning the QFX5110 Chassis or Components on page 132
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a ReturnMaterialAuthorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a service request with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
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Your existing service request number, if you have one
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Serial number of the component
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Your name, organization name, telephone number, fax number, and shipping address
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Details of the failure or problem
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Type of activity being performed on the device when the problem occurred
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Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
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Service Request Manager: https://support.juniper.net/support
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Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see https://support.juniper.net/support/.
131Copyright © 2019, Juniper Networks, Inc.