For more information about return and repair policies, see the customer support Web
page at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the component.
5. Pack the component for shipment.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
•
When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place individual components in antistatic bags.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
Related
Documentation
• Contacting Customer Support to Obtain Return Material Authorization on page 131
135Copyright © 2019, Juniper Networks, Inc.
Chapter 6: Contacting Customer Support and Returning the Chassis or Components
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