page 6 General information
1.3 Procedure if repairs should be necessary
Contact KRÜSS
Contact KRÜSS customer support.
If you did not obtain the measuring instrument directly from KRÜSS but
from a dealer, please contact your dealer first. He may be able to rectify the
damage. If not, contact KRÜSS customer support directly.
You will be given a repair number. Please quote this number in your covering
letter when you dispatch the unit.
Send us the measuring instrument or accessories
Do not dispatch the measuring instrument or accessories without consulting
KRÜSS customer support.
Components which are not directly affected by the damage may also have
to be sent with the unit. KRÜSS customer support will advise you on the
necessary scope of the shipment.
Remove liquids (e.g. samples, temperature control liquid) completely from the
instrument and the accessories.
Clean the unit or accessories before dispatch. This applies particularly if there is
contamination due to hazardous substances.
Use the original packaging to pack the instrument or accessories. If you no
longer have the original packaging, it must be ordered from KRÜSS at the
customer’s expense.
Pack all components separately which were packed separately when the unit
was supplied. Do not dispatch the unit in the assembled state.
If the instrument or accessories were provided with transportation locks, refit
these before shipping.
Use box-in-box packaging.
Our customer support department will be pleased to advise you regarding the
proper packaging.
SPAC S PA C S PAC SPAC
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