Mitel SMB Controller User Manual

22
A
PPLICATIONS AND APPLICATION INTERFACES
CHAPTER 2 SYSTEM OVERVIEW
Mitel Open Interfaces Platform (OIP) • Application interface for deep integra-
tion of applications by Mitel or other
manufacturers (see Application inter-
faces)
• Easy to manage through an integrated
web-based application
• Integrates the MiVoice 1560 PC Oper-
ator and Mitel OfficeSuite applications
• Presence-controlled communication
coupled with Outlook diary entries
• Integration of contact databases and
directories (Outlook, Exchange, Active
Directory, LDAP directories, phone
book CD)
• Integration of building automation
equipment and alarm systems
• Call centre functions with flexible
routing algorithms, skill-based agent
groups and emergency routing
• Unified messaging with notification
whenever new voice messages are
received via email (incl. message
attachment)
• Partner program for integrating and
certifying applications by other manu-
facturers
• Also available as OIP Virtual Appliance,
for installation on a VMware server.
Table 2.9:Mitel applications (Continued) (Sheet 2 of 5)

Mitel SMB Controller Specifications

General

Brand	Mitel
Model	SMB Controller
Category	Controller
Language	English