Mitel SMB Controller User Manual

23
A
PPLICATIONS AND APPLICATION INTERFACES
CHAPTER 2 SYSTEM OVERVIEW
Mitel MiCollab Comprehensive Unified Communications
and Collaboration solution:
• Central software provided for industry
standard servers or virtual
environ-ments
• Integration of Microsoft® Outlook®,
IBM® Lotus Notes® Google®, Micro-
soft® Lync® etc.
UC clients for desktop, web and mobile
applications:
• Comprehensive real-time presence
information
• Dynamic call distribution
• Real collaboration with joint use of the
desktop and documents
• Easy retrieval of voice messages
• Secure instant messaging (IM) and data
transmission
• Audio, web and video conferences
Mitel 400 CCS • Mitel 400 CCS is an additional applica-
tion for the Mitel 400 Call Center, and
provides statistics / reporting functions
and agent monitoring (CCS = call centre
supervision). The licensing of the appli-
cation is made via OIP.
Mitel OpenCount • MitelOpenCount is a software package
used for the call logging manage-ment
on the communication system. It
consists for selected sectors of basic,
comfort and premium solutions and is
installed on an external server.
Table 2.9:Mitel applications (Continued) (Sheet 3 of 5)

Mitel SMB Controller Specifications

General

Brand	Mitel
Model	SMB Controller
Category	Controller
Language	English