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A
PPLICATIONS AND APPLICATION INTERFACES
CHAPTER 2 SYSTEM OVERVIEW
Mitel BusinessCTI • Powerful Unified Communications solu-
tion
• Presence management with calendar
integration
• Instant Messaging (chat), video, SMS
and e-mail functions
• Compatibility with the federation
between Mitel Business CTI servers
and/or Microsoft Lync and OCS
• Easy integration into CRM and ERP
systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and
mobile phones/tablets (Android/IOS)
available
• Optional additional modules Mitel Busi-
nessCTI Analytics
MiContact Center Business • Contact Center on a location with up to
80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
Mitel Border Gateway (MBG) • Highly scalable solution which offers
mobile and external workers secure
and seamless access to the company's
voice and data applications, regardless
of their location. How to deploy such a
solution refer to the document “Mitel
SIP Teleworker via MBG on MiVoice
Office 400”.
Table 2.9:Mitel applications (Continued) (Sheet 4 of 5)
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