9 - 6 MC40 Integrator Guide
A message appears
stating that the MC40
memory is full.
Too many
applications installed
on the MC40.
Remove user-installed applications on the MC40 to recover
memory. Select > Settings > Applications > Manage
Applications. Select the unused programs and touch
Uninstall.
The MC40 does not
decode when reading
bar code.
DataWedge is not
enable.
Ensure that DataWedge is enabled and configured properly.
See
Chapter 4, DataWedge Configuration
for more
information.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
the MC40 and bar
code is incorrect.
Place the MC40 within proper scanning range.
MC40 is not
programmed for the
bar code type.
Program the MC40 to accept the type of bar code being
scanned. Refer to the MC40 Integrator Guide for DataWedge
configuration.
MC40 is not
programmed to
generate a beep.
If the MC40 does not beep on a good decode, set the
application to generate a beep on good decode.
MC40 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range
of 10 meters (30 feet).
The Bluetooth
device(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device’s user documentation for help.
MC40 does not read
magnetic stripe card.
Magnetic stripe on
the card is facing the
wrong way.
Ensure that magnetic stripe card is oriented correctly.
Magnetic stripe on the card should be facing the display.
Cannot connect to
WLAN.
Access Point (AP)
does not broadcast
country code.
Disable 802.11d feature. Touch > Settings > Wireless
& networks > Wi-Fi settings. Touch > Advanced.
Deselect the Enable 802.11d checkbox.
Table 9-1
Troubleshooting the MC40 (Continued)
Problem Cause Solution
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